We accept exchanges within the first 10 days following the purchase date.
The item must not have been used, must be in its original packaging, and accompanied by its purchase receipt.
If you wish to make a return, you must email us at info@torredplata.com with the subject “Exchange or Return,” including your invoice number and the buyer’s name.
The piece must be sent in the name of ROCÍO PLATA G. to the following address: Carrera 63ª #3c – 76 Apto 603ª Refugio de los Samanes CALI- VALLE DEL CAUCA. The customer is responsible for all shipping costs. Discounted items are non-exchangeable. Items that do not meet the above conditions will be returned at the buyer’s expense. The exchange must be for a product of equal or greater value. We reserve the right to deny unreasonable returns.
- The customer is responsible for all shipping costs.
- Discounted items are non-exchangeable.
- Items that do not meet the above conditions will be returned at the buyer's expense.
- The exchange must be for a product of equal or greater value.
- We reserve the right to deny unreasonable returns.
In accordance with the right of withdrawal established by Law 1480 of 2011, article 47, the maximum term to exercise this right is 5 business days from the date of receipt of the order.
The product must be in perfect condition, in its original packaging, and in perfect condition.
The cost of shipping for returns will be borne by the customer.
TORRE D PLATA – Jewelry, is not responsible for damaged or lost items during the return transportation.
If all agreed conditions are met, TORRE D PLATA-Jewelry will refund the total amount paid, without discounts or deductions, and the term for the money refund shall not exceed 30 calendar days.